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By Chris De Herrera 
Copyright 1998-2007
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Pocket PC 2002 Bugs - Toshiba
By Chris De Herrera, Copyright 2000-2002

 Version 1.15  Revised 11/23/02

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Introduction

Here is a list of bugs that people have reported with their Toshiba Pocket PC 2002.  Whenever possible, I will list how the problem has been resolved.   This page does not address hardware issues where components fail due to mishandling.  Submit your bugs to [email protected] PC FAQ and I will add them here.

This bug list does not represent the views of Microsoft or the hardware manufacturers to identify or resolve issues with their products. The issues listed here may or may not be addressed by Microsoft and/or the hardware manufacturers as they see fit. All items listed are based on reports from users which may or may not be accurate.

Date Added Device Problem Description Resolution

Toshiba

11/23/02 E740 After installing the latest rom update, certain colors are not displayed correctly Contact Toshiba Support for assistance.
11/16/02 All Sandisk Secure Digital (SD) cards do not work correctly. Known issue according to Toshiba Support
11/9/02 All When synchronizing with ActiveSync, the connection may fail.  This occurs as early as 10-15 minutes into synchronization.  Occurs when using USB or WiFi, It may prevent you from completing a backup. Open Issue.  I suggest performing a soft reset before synchronization.
8/19/02 E740 I also find many other problems, especially with the memory cards. It's not unusual for it not to run a program when it is installed on the CF or SD card. Also noticed that it does not retain some settings. Example, while I installed Mobipocket to the CF card, it would not retain the font size and book locations. When I go back in, I would have to set them up again. This was solved by putting MB on the main memory. I also installed Calligrapher on the main memory and use it for a while. All of a sudden it popped up and asked for my serial number again. No idea why it did not record it in the first place. Open Issue.  It may be related to how the 3rd party applications store their settings.
8/19/02 E740 Sometimes the front panel buttons do not respond. The machine is not locked up as I can still use the stylus. Perform a soft reset, the buttons work again. I spoke to Toshiba and they said it was a design fault in Windows and only happens when you have too many programs running. (Editor's Note:  I have not seen this issue with other Pocket PC 2002 devices.)
7/29/02 E740 Backlight sometimes seems to forget you are actively using the device. Screen will go dark seconds (or fractions of a second) after you have tapped the screen. Have to tap again to get the light back on.
7/29/02 E740 ActiveSync randomly disconnects whether using IR or USB (have seen in some forums reports of WIFI problems too). It is incredibly annoying if it happens 45 minutes into a backup! Soft reset seems to make it work more reliably for a time.
7/11/02 E740 Can not sync using WiFi.  The WiFi connection is dropped. Turn off the power save option for the built-in WiFi.  I interferes with the ability to sync using WiFi with ActiveSync.
 11/10/01 E570 SD slot does not support data encryption. This is by design. 

Submit your bugs to [email protected] PC FAQ and I will add them here.  Include the device you are using and the steps that you took to confirm the issue. Please indicate whether or not I may publish your name as the submitter of the problem.

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